If you cannot find the information you are looking for with reference to our Help section, please email your library:

Algonquin Area Public Library District

Crystal Lake Public Library

Dundee Township Public Library District

Ela Area Public Library District Support

Indian Trails Public Library District Support

McHenry Public Library District

Park Ridge Public Library Support

Skokie Public Library Support


In order to facilitate troubleshooting, please include the following information in your correspondence:

• Steps to reproduce the problem (in as much detail as possible)
• Exact text of any error message you receive (screen shots are helpful)
• URL(s) of any error page(s) you encounter
• Library card number
• Title(s) of problem eBook(s)
• Software and software version (Adobe Digital Editions, OverDrive Media Console 3.1, etc.)
• Operating system (Windows Vista, Windows XP, Mac OS 10.5.6, etc.)
• Web browser and version (Internet Explorer 8.0, Firefox 3.0, etc. In most browsers, find this under Help > About.)
• If applicable, device type and operating system